Frequently Asked Questions

Frequently Asked Questions Q. do I have to register to order any merchandise A. yes, it’s no different to you ordering from any on-line shop, like Amazon or eBay. Q. what I do have to do if I want to buy the merchandise A. simple steps, 1. Select the merchandise you want by adding it to your cart. 2. Multiple items can be ordered, Caps, T-shirts or Hoodies 3. Ensure the correct style, logo type, colour, size, if not go back and edit. 4. Complete your order by entering your details, name and address, plus contact number. 5. Select if you want have your items delivered or collection at the festival. 6. Pay via PayPal 7. If your payment is successful your order will be processed. Q. how long does it take to receive my order. A. we will endeavour to make sure your order reaches you within 7 working days, this is made up of the time; receipt of your order, relaying the details to printers, printers ordering the merchandise, printing them and then dispatching your order. All merchandised is made to order. Q. can I return the goods if I don’t like them A. no, but if they are found to be faulty due to manufacture and or printing errors, they will be replaced, it is your responsibility to check when ordering your; size, colour or style. For full Terms and Conditions for returns please our detailed T & C’s webpage. Q. can I collect the merchandise instead of posting A. yes, you can collect, but only on the festival day. Your order will be processed and held for you to collect on whichever day you are visiting the festival. Q. if I order the merchandise I want, collect at the festival, can I then pay for it then. A. no, all orders must be paid for at the time of ordering.